Last updated: October 1, 2026. This policy applies to purchases made from Daydream Steeps after publication.
All sales final for change-of-mind purchases
No change-of-mind returns, exchanges, or refunds. Please review the product description, ingredients, format, selected size, quantity, and total before placing your order. We do not accept returns or exchanges or issue refunds because you changed your mind, selected the wrong flavor or size, or do not like the taste. This applies to opened and unopened tea, other consumable products, and teaware.
This final-sale policy does not exclude remedies required by law for damaged, defective, incorrect, misdescribed, delayed, or undelivered goods, or any other mandatory consumer rights. A product listing that expressly offers additional rights will be honored.
Damaged, defective, incorrect, or missing items
Contact us as soon as you discover a problem. Provide your order number, the affected item and size, a description of the problem, and photographs where available. We will investigate and arrange the replacement, refund, or other remedy required by your rights. We may request reasonable information to assess the issue, but a legally required remedy is not conditional on our supplier reimbursing us.
Do not consume a product that appears unsafe or tampered with. Retain its packaging where safe. Contact us rather than mailing a product back without instructions.
Cancellations and unavailable items
We do not offer change-of-mind cancellations or refunds after an order is placed. This does not limit cancellation or refund rights arising from shipment delays, non-delivery, defects, or applicable consumer law. Contact us promptly if there is a problem with your order information. If we cannot fulfill an item, we will notify you and issue the applicable refund rather than substitute another item without your consent.
Physical returns for problem orders
Do not send products to the sender address on your parcel or to our business address without contacting us first. If a return is necessary to resolve a qualifying problem, we will provide the correct destination and instructions, together with any applicable shipping arrangements. We will not impose an undisclosed return or restocking fee. Where required by law, we will arrange or cover reasonable return shipping for damaged, defective, incorrect, or misdescribed goods.
Required refunds
Any legally required refund will be issued within the applicable legal deadline, using the original payment method wherever possible. Your payment provider determines when the credit appears in your account. We will confirm the refund amount and include applicable tax and shipping amounts where required by law. We will not substitute store credit for a legally required monetary refund. Contact us if the refund has not appeared ten business days after our refund confirmation.
Manufacturer offers and consumer rights
A supplier's direct-to-consumer satisfaction guarantee does not automatically apply to purchases from Daydream Steeps. An additional guarantee applies only when expressly confirmed for your purchase. Any applicable manufacturer warranty is additional to your rights against us.
Nothing in this policy excludes or limits mandatory cancellation, withdrawal, warranty, return, refund, or other consumer rights. Where those rights differ from this policy, those rights prevail.
Contact Daydream Steeps
Email aidenbb@me.com or use our contact form. Contact Daydream Steeps for purchases made in our store, even when the parcel ships from August Uncommon Tea. For delivery information, see our Shipping Policy.