Last updated: October 1, 2026. This policy applies to purchases made from Daydream Steeps after publication.
Who ships your order
Daydream Steeps is an independent retailer. August Uncommon Tea products purchased through our Shopify Collective connection are fulfilled by the supplier and shipped directly to the delivery address you provide. Daydream Steeps remains your point of contact for questions and problems with your order.
Destinations and shipping charges
Available delivery destinations, shipping methods, and shipping charges are shown at checkout for your cart and delivery address. We do not offer delivery to every destination. Free shipping is available only when an expressly displayed promotion applies to your order and is reflected at checkout. Taxes and any other charges we collect are shown before you complete your purchase. For international delivery, applicable import duties or local charges not collected at checkout may be payable to the carrier or relevant authority.
Processing, delivery estimates, and stock
Review the processing and delivery information on the product page and at checkout. Processing is the period before dispatch; carrier transit begins after dispatch. An estimated arrival date is not a guaranteed delivery date unless expressly stated. Availability can vary by size and is managed through the supplier connection.
If an ordered item becomes unavailable, we will contact you about the affected item. We will not substitute a different product or size without your agreement. If we cannot ship within the stated timeframe, or within the applicable legal timeframe when none was stated, we will notify you and offer a revised shipment arrangement or cancellation with a prompt refund, as required by law. If we cannot fulfill the order, we will cancel the affected items and issue the applicable refund, including associated charges where required.
Tracking and separate shipments
Shipment notifications and tracking information are sent to the contact information used at checkout when tracking is supplied. An order may arrive in more than one shipment. Contact us if you cannot locate your tracking details or a delivery appears missing.
Address changes and delivery problems
Please check your delivery address carefully before ordering. Contact us promptly to request an address correction. Orders already being processed or shipped may not be changeable. We will explain any available options and costs before agreeing to additional charges.
For damaged, incorrect, defective, or missing items, contact Daydream Steeps as soon as possible. Include your order number and, where available, photographs of the item and packaging. Do not consume a product that appears damaged, contaminated, or tampered with. Keep the packaging if it is safe to do so. We will help investigate and arrange an appropriate remedy; supplier or carrier involvement does not remove your statutory rights.
Final-sale policy
We do not accept change-of-mind returns or exchanges or issue change-of-mind refunds. This does not limit legally required remedies for problem orders. Read our Return and Refund Policy before purchasing.
Contact
Email aidenbb@me.com or use our contact form. Include your order number, but do not send payment-card details, passwords, or verification codes.